Your cart
translation missing: en.general.icons.close_alt Icon
Down Arrow Icon
Search Icon
Search Icon Close Icon

FAQs

FAQs

Orders

Oh no, there’s an issue with my order.

Any issues with your delivery, please contact us at hello@natureslarderaberdeen.co.uk.

My order is damaged.

Your parcel will be packed as carefully as possible but damages can occur when couriers transport the goods. If there are any issues please record any damage and email us at hello@natureslarderaberdeen.co.uk.

I’ve changed my mind.

You can return your item/s to instore or by post within 14 days if item is unopened and in a re-saleable condition. Return postage is at your own cost, your package should clearly be marked as RETURNS and be sent to Nature’s Larder, 60 Holburn St, Aberdeen AB10 6BX. 
If items are legible for a refund, cost of items less delivery will be issued to the original payment method once received. Refund time depends on your bank and can take up to 5 days.

Can I cancel my order?

Please contact us as soon as possible by phone 01224588120 or by email hello@natureslarderaberdeen.co.ukstating your order number if you wish to cancel your order and we will do our best.

 

DELIVERY/COLLECTION

How much does delivery cost?

Delivery to UK Mainland is free over £39.

If spend is under £39 it is dependent on weight, which is calculated at checkout. Under 1.8KG is £2.99, if your parcel is over 1.8KG it is £4.99 for delivery.

How long does delivery take?

Please allow 2-5 business days for delivery. Delivery times are an estimate and can be subject to delays out of our control.

If you require your order in a hurry, let us know at hello@natureslarderaberdeen.co.ukand we will do our best to get it with you as soon as possible.

Can I collect my order?

Yes of course! At checkout, select "Collect From Store" and simply put in the store address as shipping address;
Nature's Larder, 60 Holburn St, AB10 6BX. We will let you know once your order is ready to be picked up.

Do I need anything to collect my order?

All you need is your order number or ID.

  

ECO-FRIENDLY

Postal Packaging

We take our environmental responsibility seriously; not only do we recycle our paper and cardboard but we reuse it as much as possible before it is recycled. We try and re-use our suppliers packaging for packaging our own orders.

Packaging free.

You’ll find many items in store packaging free such as household refillables, Faith in Nature and Greencity Soaps and fresh organic veg. The majority (working towards all) of our own pre-packaged wholefoods are packaged in NatureFlex – a natural, renewable film which is both biodegradable and compostable.

Which Ecover refillables do you offer?

Non Bio Laundry Liquid
Fabric Conditioner
Washing Up Liquid 
Toilet Cleaner
Hand Soap
Floor Soap
All Purpose Cleaner

What is your wholefoods packaged in?

The majority (soon to be all) are packed in NatureFlex which is a compostable film which is made from natural, renewable resources, such as wood pulp, and is both biodegradable and compostable which makes it one of the most eco-friendly products we offer.

 

MISC

How can I become a supplier?

We are always on the look out for new and exciting products. Please send across product and pricing details to hello@natureslarderaberdeen.co.uk. We will keep your details on file when looking for new items.

Are you hiring?

Not at the moment – but please feel free to send us a CV to hello@natureslarderaberdeen.co.uk
with your availability and we will keep it on file.

What are your opening hours?

Monday – Saturday 9.30-6
Sunday 12-4
Local and/or bank holiday closures will be made clear on the website.